Support

Frequently asked questions

TECHNICAL INQUIRIES

BILLING AND MEMBERSHIPS

Are there multiple devices I can use to read Voxency books?

All modern smartphones and computer devices can access Voxency! Apple and Android products work, as well as mobile-friendly devices such as Kindle readers. You can access us wherever you are!

What are the compatible web browsers for reading?

The following leading web browsers and mainstream devices, in their latest versions, can be used to access our site: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

My book might be broken. What do I do?

Reach out to our support staff to let us know what device you are using, and which book is causing you trouble. Our technical staff will look into your issue and a support representative will get back to you as soon as we can, usually within 24 hours.

Where do I ask other technical questions?

Bring your questions to our support contact form to inform us of any issues you are having. Our support staff responds as soon as possible, usually within 24 hours.

Accessing my book is difficult.

To read books from our library, you must download Adobe Digital Editions. Download now.

What compatible devices can I use with Voxency?

Our entire content is fully dynamic. Any iOS device, Android device, or computer system will allow you to enjoy all our media. Read books, or listen to music or audiobooks!

Who do I contact if I'm having trouble using content?

Contact our support staff if you are having any kind of content issues with our site. Name the content you are accessing, the device you are using, and describe the issue in detail. We will fix the problem for you.

I have cancelled my membership. How do I get a confirmation?

Upon the cancellation of membership, a confirmation email will be sent to the email address that was used to set up the account. If you do not receive this confirmation email, please follow up with a support representative to prevent further billing.

How can I contact a live representative or email support staff?

If you would like to speak with a live representative, please call toll free at 1-888-778-0461 or send an email to support@voxency.com.

My membership was cancelled, but I'm still being charged. What do I do?

Following membership cancellation, and receiving a confirmation email, no further charges should be accrued. If an error has occurred, please contact a live representative immediately to resolve the issue, 1-888-778-0461.

Where can I see the Cancellation Policy?

You are allowed to cancel your membership at any time. You will retain access to your account for the remainder of your term after you cancel. No additional billing will be received after your account has been cancelled.

Where can I see the refund policy?

There are different qualifications for refund eligibility:

i) If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has arised, you qualify for a refund.
ii) If you have not received the experience you anticipated from our website, you might be eligible for a refund.

For additional assistance or to request a refund, call a live representative by calling toll-free 1-888-778-0461. For a more detailed description of our refund policy, please refer to our Terms of Service.

Refund Status:
We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-888-778-0461.

How regularly is content added to Voxency?

To offer you the most complete library possible, our team works hard every day. We add content on a regular basis, so be sure to check frequently!

Searching for a particular title and can't find it?

We are constantly adding content to our library. Check back again. If there is something in particular you would like to see added, please send us a request to requests@voxency.com.